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You may return unopened items within 28 days of delivery for a full refund of the product price. If the return is a result of our error (for example, if you received an incorrect product) we will also refund the delivery fee and pay for the return shipping costs.
You should expect to receive your refund within 14 days of sending us the item, however, in most cases you will receive a refund more quickly than this. This time period includes the transit time for us to receive your return, the time it takes us to process your return once we receive it and the time it takes your bank to process the refund request.
Before you return an item, you must let us know. Please call us on (03) 5449 7234 or email us at firstname.lastname@example.org to discuss your return or any other queries you may have.
We will notify you via e-mail of your refund once we have received and processed the returned item.
This Light Up Learning Returns Policy goes beyond what is required by law. You should ensure that any shop or website you purchase from is, at a minimum, meeting the requirements on the following government website: