Frequently Asked Questions

How much is delivery?

Flat Rate Delivery Pricing

Our delivery pricing is simple. No matter how many items are in your order, we will charge the rate below for the whole order (these include GST):

State/Territory Delivery fee for your order
VIC $6.99
NSW or ACT $7.99
SA or TAS $9.99
QLD, WA or NT $12.99

 

How long will it take for my order to arrive?

If you order by 12:30pm (Melbourne time) on any weekday except Thursday, we will despatch your order on the same day – see our Delivery page (Thursday orders are dispatched on Friday).  From there, it will usually take about 1 to 6 business days (it can be a little longer than that to some areas of WA, NT and FNQ).  We will send you an Australia Post tracking code so you can keep track of your parcel’s progress.

A few examples of typical delivery times are:

  • Melbourne – 1 to 2 business days
  • Sydney – 2 to 3 business days
  • Adelaide – 2 to 3 business days
  • Brisbane – 3 to 4 business days
  • Perth – 4 to 6 business days
  • Canberra – 2 to 3 business days
  • Hobart – 2 to 3 business days
  • Darwin – 5 to 7 business days

Do you offer Express Post?

Yes, but we will need to quote for this option based on your order, as cost will be different depending on the weight and size or the parcel and your delivery location.  Feel free to contact us with details of your order and we will quickly provide a quote.

How can I pay and is it safe and secure?

Every page on this website is secure

We take online security and privacy very seriously.  Unlike many online stores, we secure every page of this website – not just the checkout.  Note the lock symbol in your address bar above this page.

We offer three methods of payment from the checkout.

OPTION 1 – Paypal Express Checkout

Paypal Express Checkout
Paypal Express Checkout – with this option you will be taken to the secure Paypal website where you can log in with your Paypal account or pay by credit card (even if you don’t have a Paypal account).  Please note that your order isn’t completed until you are returned to our website from Paypal to confirm your order (at this point you will see your total including delivery).

OPTION 2 – Pay securely on our website with VISA, Mastercard, American Express or Diners Club

If you prefer not to use Paypal you can checkout securely on our website and pay with VISA, Mastercard, American Express or Diners Club card. We do not charge any extra fees or surcharges for any card.

OPTION 3 – Bank Transfer

If you choose this option at the checkout we will provide you with our bank account details to make payment. You will also receive a Tax Invoice by email. Please note that dispatch of your products will not occur until after payment is received by us, unless you have contacted us and we have expressly said otherwise.

Where are you located?

We are located in the suburb of Maiden Gully in the city of Bendigo, Victoria, Australia.  This is about 1.5 hours drive from Melbourne.  Light Up Learning is an online store only and does not have a shopfront.

If you are from the Bendigo are and would like to arrange local pickup, please contact us and we can arrange this (without the usual delivery fee).

Do you have a shop I can visit?

No, we are an online-only shop.  We also have a second online shop, Craft4Kids Australia, which we established in 2012.

Being online-only allows us to focus completely on providing the best service possible to our online customers.  It also keeps our costs low which we pass on to you through our low prices.

Can you supply to schools / child care centres / other organisations?

Yes, we can (and do!) supply to schools, child care centres, and many other organisations that arrange fun activities for kids.  We can provide products listed on this website and also our other store, Craft4Kids.

If you cannot pay with a credit card or Paypal, you can choose the Bank Transfer option at the checkout. You will be provided with a Tax Invoice and our bank account details by email. If you can only pay by cheque, please contact us.

If you are a teacher purchasing for your school on a personal credit card (it’s a shame you have to do this, but we know you do!), we will provide you with the invoice evidence you need for your reimbursement.

Can you send orders internationally from Australia?

It depends.  Delivery costs are usually quite high but if you have a special order (over about $200) we may be able to depending on the products.  Please contact us to ask about it.

Will I be able to unsubscribe from your newsletter if I sign up?

Yes, you can unsubscribe easily at any time.  There is an unsubscribe link on every email you receive as part of your subscription.

Do you take orders over the phone?

Yes, but we recommend that you order online where possible so that you can enter your address and other details yourself.  Ordering through our website is safe and secure.

Of course, if you would prefer to order over the phone please call us and we will be happy to assist.  Our number is 03 5449 7234 (9am to 5:30pm weekdays, Melbourne time).

Will my email address or other details be provided to anyone else?

Definitely not.  See our Privacy Policy for more information.